The network in our primary datacenter has been stable for more than 24 hours now and we are convinced that it will remain that way. The network equipment provider installed the most robust solution. All our services are fully available ever since.
We will follow up with a detailed incident report by mid next week the latest. Please accept our sincere apologies for all the inconvenience this may have caused.
Posted Nov 23, 2019 - 14:38 CET
Right now all systems are operational and stable the whole afternoon. We are still keeping a close eye on our infrastructure. There are a number of staff-members that will continue to work on this issue over the weekend, and we have made sure that there are several employees of Sherpany, our cloud provider and the vendor of the network equipment are on standby should the situation require more immediate action.
We are extremely sorry for the trouble this issue has caused. A detailed post-mortem report will follow.
Posted Nov 22, 2019 - 18:07 CET
Our hosting provider confirmed that the network is working normally again. However, it is still possible for performance or availability issues to recur. We continue investigating the issue and will take further measures as needed.
Posted Nov 22, 2019 - 14:26 CET
The issue has been identified. We're preparing a failover to our datacenter failover site to bring our services back online again. We will update you again in one hour.
Posted Nov 22, 2019 - 11:18 CET
Our hosting provider is currently facing network issues. This is affecting the availability and performance of our services. We are investigating and will keep you updated. We are sorry for the inconvenience this may cause.
Posted Nov 22, 2019 - 10:25 CET
This incident affected: Sherpany Investor Service Application, Sherpany Investor Service API, Sherpany Application, and Sherpany API.